New arrival!

Tuesday 21st February 2012

Michael has a new grandson and enjoyed the opportunity of holding him, it was great to see the two of them together enjoying each others company.

Quiz time

Tuesday 7th February 2012

Today has been a busy day at Eastfield, residents had the choice of using the hydrotherapy pool or joining our keep fit class this morning and the afternnoon provided the opportunity to take part in a quiz . Full details of our events can be found on the website. 

Relaxing in the Garden

Thursday 30th June 2011

Some of the residents took the opportunity to spend some time in the garden and enjoyed a refreshing ice lolly.

Dad is happy, obviously well looked after

Thursday 12th May 2011

The service evaluation report  shows a significant improvement in the rating of the service provided.  Just under 65% of the forms completed gave the top rating of Very Good (55% last year) and 35% rated the service Good (45% last year). I think congratulations to the staff are in order!

The report in Full:

Eastfield Nursing Home

Service Evaluation Report  2011

Summary of Relatives and Residents Responses

(N=  37)

Compiled 12th May 2011

1. Indicate on the following scale how you found the service provided:

64.8% Very Good (24), 35% Good (13), Average 0.2% (1), Poor 0% Very Poor 0%.

2. Comments on the above:

• Varied activities.
• Homely atmosphere & Excellent care
• Friendly and helpful staff nothing too much for them
• Ambience is welcoming
• Dad’s happy, obviously well looked after
• Impressed by the level of care
• We find a culture of continuing improvements
• The service I receive is good and I am happy here

3. In what ways, if any do you think the service can be improved:

• Encourage residents to talk to each other
• Completely satisfied
• Music in the dining rooms
• Organise voluntary visitors
• Clothes should be returned more promptly
• Better communication with relatives and between staff
• A better ratio of staff to residents
• More individual encouragement to eat
• List in bedroom of essential needs for each resident, particularly during personal care
• Clothing should be returned to the right resident
• Greater care with clothes

4. What are the good points of the service provided:

• Attention to detail
• Excellent food
• Very friendly and homely environment
• Wide range of activities offered to residents
• Atmosphere – like a ‘real’ home
• Kindness and patience shown by all the staff
• The accessibility of the manager
• I have seen some good team work amongst the staff

5. What are the bad points of the service provided:

• More attention to clothing labels
• Sometimes not enough attention to individual needs
• Male carers caring out personal care to female residents
• Not enough structured feedback to relatives
• Sometimes feel a little rushed in the mornings
• Sometimes the buzzer rings for a long time before it is answered

6. Any further comments:

• I don’t mind coming to visit it is not a chore, everyone has a smile
• Keep up the high standards please
• Thank you
• I have complete confidence in the staff
• Menus offer a good choice of food
• This is an excellent nursing home
• It always smells clean
• I know that I can talk to Dennis if there is a problem

Thank you for taking part in this evaluation process.

If you would like to discuss any issues raised by this evaluation process please do not hesitate to contact me or we can discuss it at the relatives meetings, details of dates will be posted in the newsletter.

If you have concerns about any issue please do not wait for the evaluation process or a relatives meeting, please come and speak to me or the nurse in charge or document you concern in the comments book by the front door.

Many Thanks

Dennis  

Royal Wedding Cakes

Tuesday 3rd May 2011

The Royal wedding was marked by great celebrations and everyone enjoyed the day, the lounge was wonderfully decorated and everyone watched it on the large screen TV. 

In the afternoon we had some wine and Linda made some special Royal wedding cakes, which were appropriately decorated. I happened to catch John trying to get one of Linda's cakes!  

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